Thursday, January 31, 2013

Shipping & Returns

Shipping

All shipping options and rates are available at time of check out. We offer various shipping options from Standard to Worldwide Express Shipping. Although, Standard USPS will be the method used with all U.S., Canada and Mexico, except where indicated below.

Allow 24-48 Hours for an order to be processed and shipped out. Your order will be processed and shipped through the shipping source we determine for your items, unless you have specified otherwise.

Standard Shipping

Shipments for the Continental United States, APO, FPO and P.O. Boxes are only available for Standard shipping. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, excluding Holidays). Please note: Deliveries to APO and FPO addresses can typically take between 4-6 weeks for delivery. Any orders shipped to AK, HI, Guam, PR and VI must be shipped by 2nd day air or higher. Some locations in Alaska and Hawaii may require additional time for transit.

Express Shipping

If you just canít wait to get your hands on your new gel-caps, then we offer Next Day and Second Day delivery service. Delivery is Monday through Friday, excluding weekends and Holidays. Any orders placed through expedited shipping will ship by the next business day, pending final credit card authorization and verification. Shipping by Next Day and 2nd Day rates will be calculated at the time of checkout. Your final amount of purchase, including shipping charges will always be available for review before you confirm your order during final checkout. Shipping to APO and FPO addresses is not available through Express Shipping service.

International Shipping

Standard and Express Shipping service is available to International locations. Typical delivery is between 10-20 business days for Standard Shipping, excluding weekends and Holidays. Typical delivery time for Express Shipping is 3-7 business days, once your order is shipped. Your final amount of purchase, including shipping charges will always be available for review before you confirm your order during final checkout.

International Orders

Always check with the Customs Department in your specific country regarding its policies pertaining to importation to avoid unforeseen or unexpected customs fees or duties. These fees can include Custom Clearance Fees, Import Duties, Tariffs, and Value Added Taxes (VAT). These entire costs are the sole responsibility of the purchaser. None of the shipping charges by Sport Endurance include any of these fees. Customs fees are normally charged by the company that delivers the package. The purchaser is liable for any return shipping costs on packages sent back to us because of tariffs and custom fees that are due. Size and weight restrictions apply, but most items ship without any problems or issues. All International shipping options that are available in your region, will be displayed during the checkout process.

Shipment Delays

It is usually our policy to ship In-stock products with 48 hours from time of order. Although, some orders may require extra time for processing under certain situations. We will immediately notify you of any delays. If an item is sold-out or out-of-stock, we will immediately contact you and inform you of the situation. If this should ever occur, it usually only takes a few days for us to fill your order and ship it out.

Risk of Loss

Once shipments are delivered to our carrier on behalf of the intended customer, all Risk of Loss and title for shipments pass to the purchaser, and Sport Endurance is no longer responsible for the shipment. All items shipped outside of the United States cannot be issued a tracking number.

Returns

Returning an item

(Please Note: There is a 20% re-stocking fee charged for all regular returned items.)

If for some reason you are not satisfied with your order, you may return the item(s) to us, and we will refund you or the original purchaser (In the case it was a gift), the full amount.

You must return the product(s) within 30 days of receiving them in the original packaging and in new, unused/unopened condition, to receive a full cash or credit card refund.

To return an item, please use the following steps:

  1. Click on this form and fill out the Return Authorization Form (RAF).
  2. Securely pack the item(s) in the original unused/unopened product packaging. Please include all tags and paperwork that came with the product. All products must be returned in clean, unused/unopened condition, to ensure full and proper credit.
  3. Include a copy of your original invoice.
  4. You must write the RAF number you will receive via email on the appropriate box.
  5. The customer is solely responsible for all costís associated with the return of the product(s) back to the Sport Endurance Return Department.
  6. Return shipment to the address below.

A full refund can be expected in the same form that the original payment was made for purchase, within 30 days of us receiving the returned order.

All credit for gift returns will be issued only to the original purchaser.

Click here for the information pertaining to returning damaged or defective items.

SHIP TO:


Sport Endurance, Inc.
Attn: Returns Dept.
1844 S. 3850 W.
Salt Lake City, Utah 84104

Upon our receiving the returned product(s), we will either issue you a full refund for the product(s) or ship you a new replacement item (unless you have already ordered a new item online).
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